Sad Day x 2

Today Darryl, Brian and I cleared out the Poway store. We took all the merchandise out and spread it to El Cajon and Bonita. It only took an hour and a half to pack it up. It took 3 hours after that to sort it all out. We are going to get creative at Bonita with the back wall. Look out South Bay you are going to have some killer air soft and tactical gear. El Cajon got a bunch of new stuff too and the guys (Zach and Curtis) were working hard to rearrange things up front and organize the gear a little better. It was weird to pull into the parking lot at Poway at the end of the day and see the store so empty.

The fixtures and pictures at Poway will be taken down tonight. Art and Joe will be doing the heavy lifting. The pictures will be put up at El Cajon and if you would like any, Brian and I are sorting them out, so let us know.

When we got home we had a call from Jen, Darryl's sister. There was a meeting with the care staff where Nanni is and things are not improving. Nanni will need full time long term care. Uncle Billy will be flying out on Monday. This is such a sad time right now. It is hard for all of us to come to terms with how Nanni is doing and what she needs.


Nanni is on the left, Nana on the right
This is from Thanksgiving.

Nana talked to Uncle Jim today and he suggested she talk to the nurses on the 2nd floor (Skilled Nursing/Assisted Living) There might be a meeting tomorrow to discuss her doing exercising or other things she can do to keep her going. Updates later...

Sad Day

12/29/10

Today is a sad day. We will be closing one of our stores this weekend. We tried to stick it out through this recession. Which by no means is over no matter what media and economists say. Just because the bank bail out worked for the government doesn’t mean it worked for the people of this country. Just because the numbers “look good” doesn’t mean things are good. A great number and growing number of people are still out of work. I would like to know why they think “90,000 people back to work every month in the private sector” is so significant. Maybe because they like to throw numbers around and make them sound important.

We have three stores and a park where people play paintball. For over 2 years now the park has been holding everything together. It can no longer withstand the amount of debt the three stores pile onto it. It has been a tough decision. It effects more than us. It affects our employees and their families. Some of these guys have been with us for so long they are like part of our family. We know they have seen it coming. They are the ones working the sales and seeing what little is coming in.

So today we had to tell Brian that his last day at Poway is Friday. We of course discussed keeping him on at one of the other stores and giving him jobs at the field when they are available. It’s just not enough. He was our biggest concern when deciding all of this. He’s one of our best employees. He’s very reliable and we rely on him a lot. He took on a lot of responsibility at the store and took much of the burden of running it off our shoulders. We waited so long to tell him so it wouldn’t ruin his Christmas. We were also hoping for a miracle that never came.

Why do people claim they want good service, but continue to shop for the best price and turn away from the best service? We actually offer better prices and better service than they can find elsewhere as well as other incentives to buying our products. We’ve used all social media possible to make sure they know this, but people still think they are getting a better deal at box stores. Then they whine about having to pay us to fix their problem marker or install accessories because the box store has no actual knowledge of the product they sold them. At least they sought us out and we get to educate another person on quality and performance. Hopefully they stick with us and can afford to continue playing.

We’ve lost many players to the economy. They themselves losing jobs and having to cut back. Entertainment is the first thing to go when you are trying to save money. I know this first hand. We haven’t taken a real vacation in over 6 years. That was our entertainment. Whatever time off we could get was spent traveling. The most traveling we do now is to Yosemite once a year and this year it might not happen. Keeping our house would be sweet victory through this economic downturn. We’re not big spenders as it is. We never went for extravagance. Maybe that’s why we lasted so long. It’s almost like we can see the light at the end of the tunnel, if we can just make it a little further, things will be ok.

What's it going to take?

Every other month or so we have to sit on the phone and give feedback to manufacturer/distributor's in the industry. We tell them again and again what works and what doesn't and what we think needs to improve. We've been dead on with predicting what's going to happen when things aren't ethically business savvy. Yet, even though these people ask our opinion they don't listen or they react to slowly to the problem.

We sat down in September with some retailers and the BIG BOSS of a major manufacturer/distributor so they could get a feel for how we felt about how things were going and what they could do to help. Since then we feel as if it was a meeting to justify what they already knew and went ahead and gave the box stores more product to sell. They also gave the box stores space on the website we had to BEG for even though we've been doing business with them for over 16 years.

In the last 2 months we've seen the box stores selling paintballs for $30/case that are knockoffs of brands we sell at $50 and $60 per case. While all along the same distributors want us to raise our per case price. Makes us think they don't understand how their tactics effect the entire industry. Once again it brings me back to the manufacturer/distributor not knowing who the customer is. Roughly 80% of the market right now is new players. They are going to shop for the most inexpensive way to play the sport whether or not the product is in fact good. Half of those people will quit playing after the 2nd or 3rd time because the cheap marker or the cheap paint they bought isn't working like they thought it would. The other half hopefully goes to a reputable field or store where the inconsistencies are explained to them and they get educated that you can't short cut your self on quality if you want to have a good time.

Retailers who specialize in paintball are getting the shaft. We're the ones who can sell your product with complete confidence the customer knows what they bought as well as service your product if something should go wrong. Since 2005 manufacturers have taken retailers for granted. Not just the economy has played a roll in the dwindling numbers in paintball players. It's simple, if you sell something that has a specific niche, you need to support it. While box stores might be able to move a ton of product, is it reflective of the numbers actually playing and continuing to play the game?

Store/Field owners who actually care about staying in business and not just making a quick buck care about customer satisfaction and whether they come back to play or purchase. Just drawing people in should not be the end of the road. You need to nurture them. Give them a reason to come back or at least a reason to recommend a friend try it out. Growing the sport is the only way it will survive and become a legitimate sport/activity. The word is out, people know what paintball is or they have at least heard of it. Keep them coming.

I am sitting here downloading pictures from today and thinking about how a status update sometimes just isn't enough. We've had a great Christmas with lots of laughter, good food, good conversation and fun. We've also tried to make the best of an uncomfortable situation.

We have had much to deal with in the last week. Nanni fell on Tuesday afternoon after the annual "Generation Tea" with Maureen, Jen, Lauren and Skip. She spent two nights in the hospital and will most likely never return to her own home. She is very weak and is sleeping a lot. We are all doing what we can to help out, but it will be a difficult change for everyone.

Tonight just as we were winding down at Maureen and Skip's I got a call from Nana that she had fallen and hit her head. I stayed on the phone with her until my Uncle Jim arrived to asses her and decide whether she needed medical attention. This put the whole family on alert. Uncle Jim called and said she was fine and that the nurses would be checking in on her every couple of hours. I am anxiously waiting for her call in the morning.

There is much to think about and much to do in the upcoming weeks to make sure our Nana's are cared for and will be comfortable with whatever time they have left with us. We have reached a point where we need to make decisions for them. Not a thing anyone wants to deal with.

It's tough to get old. It's tough to watch someone get old. It's tough to come to terms with our responsibilities for each other as we get older. Each life has been a heck of a trip and it's difficult to watch as memories slide away, strength dwindles, movements are slower and cognition wanes. There's a lot of love in this family and we will help each other through the latest that has been thrust upon us.

Dear Paintball Industry

This letter is to inform the paintball industry that it is March. For most of the U.S. this means it is winter. This winter has seen lots of snow. Yet the powers that be still keep most of their inventory on the east coast. While those of us on the west coast are in the middle of the best part of our year. Your warehouses on the west coast are empty at this time of year, year after year, but for some reason this does not tip anyone off to do anything about it. You force us to go with other companies who can get us product in a timely manner and then you wonder why we don't do business with you. We are in the worst economic down turn and paintball has been hit hardest of all. Why you continue to do things that do not work for your business or that of your industry is unfathomable.

Wake up! Manage your selves better. Don't tell me to forecast my orders better for better lead time. YOU should be doing that. Your ware house is empty! Doesn't that mean you moved product faster here than on the east coast?!

XETV: Meals & Steals

XETV: Meals & Steals

We went on San Diego Living today and plugged Velocity Paintball Park. San Diego 6 is doing great things for the community and local businesses. Meals and Steals was a perfect fit for us and we got a 5 minute segment to talk about the park. It was fun to walk through the studio and see Marc and Lynda from the morning show. Everyone at San Diego 6 was very nice and we hope they will take our hints and get Ruben out to the Park to play some paintball. Having him up to the field would be a lot of fun.

There's a Lizard in the House!

We were getting ready to take Nana for her hair appointment.
Well, scratch that I was reading Twitter updates when Darryl came in and said, "Don't you have to get Nana to her appointment?"
So I jumped up and hollered for Hailey to come in and get her hair and teeth brushed and told Nana to get in the car. (It takes her a while to get anywhere these days) When I had Hailey done with hair and teeth she ran to the car and Uncle Darryl was helpful and put her in the car while I went back for phones, keys, notebook, iPod, and pen. As I reached for all of these things a lizard was climbing down the side of the door. The door was open and Molly was on her way in. She didn't see the lizard, but the lizard saw her and dove for the floor inside the house. It then proceeded to run under the table through my legs and into the hallway under one of Molly's toys. I tried to get it to go back to the door when Darryl came around the corner and scared it into the living room and under the coffee table. He was looking for something to catch it in when we think it disappeared under the couch. We were already running late so I left it up to Darryl to find the thing and irradicate it.

In the car
I decide to tell nana and Hailey that there is a lizard in the house. Nana doesn't have her hearing aides in since she is going to have her hair done, so I know I have to yell.
"There's a lizard in the house!"
No repsonse
"Can you hear me?"
Hailey: "What?"
"There's a lizard in the house!"
Nana turns her head my way.
Hailey: "What?"
"THERE'S...A...LIZARD...IN...THE...HOUSE!"
Nana looks as though she understands now.
Hailey: "Oh, you have to get it out"
Hailey rambles on for a few more lines about Uncle Darryl getting the lizard out of the house...
Nana: "Is that one of the dogs?"
Me: "WHAT?!" "NO, THERE'S A LIZARD IN THE HOUSE!"
Nana: "Oh, I didn't hear what you said"
Me: *&$%* *&$# (under my breath) "Why didn't you just say what?"

Anyway, that's a conversation just about every day...

I found the lizard today and shooed it outside.
I didn't tell anyone about it. Until now. :)