What is it about people...

... like them, dislike them, wish I were impervious to their wretched behavior.

I take reservations 12 hrs a day 7 days a week. The end of each and EVERY conversation goes like this "there are no refunds or exchanges for no shows and we do not do cancellation refunds, we need 24 hrs notice if you need to reschedule. We do not do refunds, you would need to reschedule for a later date."

More than once in the past year we have had people actually dispute the charge on a group they did not show up for. Claiming that we did not provide the service. If they had shown up they would see the service was waiting for them in the form of a reff(s), equipment and paintballs. All allocated to them and not for anyone else. You cannot re-rent it out the day of your pre-arranged play date, that is why we took your money up front. We are guaranteeing you staff and equipment and you are guranteeing us that you will show up. Therefore, I am turning other people away since you have paid for your spot and the space has already been taken.

First one: September 2007 Jason Fogg (yes, the pitcher for the Colorado Rockies) 3hrs late before anyone decided to call and say they weren't coming. He disputed the charge and got his money back. We didn't have time to dispute it. They had already given him his money back and the CC company sends a fax to the store it was charged at. Now we have to trust that our employees actually see this as something important and not some telemarketing trash.
Second one: Darryl was actually working at the store when the fax came in. Gave our side of the story and won! This guy booked late(we require 7 days advance resevation paid in full) and then decided the morning of that he wasn't going to make it.
Third one: Got the fax early again. Haven't heard anything. This guy was a repeat customer and knew the policy. He gave me 24 hrs notice and told me he'd call back when they had a new date in mind. Huh, go figure.
Fourth one: I believe is on it's way. I took a reservation yesterday for today. Less than 24 hrs notice. I told them it's highly unusual but I can get you the accommodation. 1 hr late before they decided to call and say that some of the people were sick and couldn't make it, can't you do something for us? Waited another 2 hrs to totally cancel and wanted some kind of refund. Meanwhile my guy has been sitting there for 4 hrs waiting for them and I had to have gear brought up the night before to accommodate them.

I'm sick of the way things are going. People are less and less accountable for their actions. Goods and services might not cost so much if everyone would just follow through on what they agreed to.

anyway... the phone is ringing...